frequently asked questions
how long will it take to receive my order?
Please see my Shipping Information page for details.
what is the difference between fine silver, sterling silver, and argentium silver?
- Fine silver, also known as pure silver, is 99.9% pure silver, and won't tarnish. It is a very soft precious metal, making it prone to scratches, dents, and changes in shape. For these reasons, Sterling silver is much more commonly used in jewelry.
- Sterling silver is a metal mixture (alloy) of 92.5% pure silver and 7.5% other metals (usually copper). Sterling silver has been the primary silver used in most jewelry for centuries given its combination of beauty and strength.
- Argentium silver is also a metal mixture (alloy). It contains more pure silver than sterling silver and is available in two grades–.935 and .960. In addition, the sterling alloy is modified by replacing some of the copper with metalloid germanium, which makes Argentium silver more resistant to tarnish than Sterling silver.
how does fine silver, sterling silver and argentium silver jewelry differ from silver plated jewelry?
Silver plated items are made from a very thin coating of Pure or Sterling silver over other metals. However, when the coating of silver flakes or scrapes off, the base metal underneath is revealed. Sterling silver, which contains 92.5% pure silver, is an alloy (mixture). Since it is a mixture instead of a coating, it will be a consistent color throughout the piece, and if it were to get scratched, the underlying color would be the same color as the outer layer and would be much less noticeable than a scratch on a silver plated piece. Sterling silver jewelry will last for generations, if taken care of properly.
what is tarnish and how do I get rid of it?
Pure silver is not susceptible to tarnish. However, the copper contained in the sterling silver and argentium silver alloys may react to the oxygen in the air and cause tarnish. Argentium silver is more resistant to tarnishing than Sterling Silver. Chemicals contained in perfumes, hair sprays, etc., and sweating can also speed the formation of tarnish, so put your jewelry on last when getting ready in the morning, don't sleep in it, swim in it, exercise in it or wear it to the beach.Tarnish can easily be removed with a polishing cloth, making the sterling silver look brand new again. Chains may be more difficult to clean with a polishing cloth, as an alternative you can make this simple cleaning solution.
Important: Note that stones or pieces of the jewelry that have been oxidized (darkened) should NEVER be dipped in this solution! The solution may remove the oxidation (darkened areas) or damage the stones. Clean these areas of the piece with a polishing cloth only and use it lightly..
Cleaning Solution and Process:
- Start with an aluminum pie plate (or a regular plate covered with a piece of foil)
- Add 1 tablespoon of salt and 1 tablespoon of water softener powder (you can substitute baking soda)
- Pour some hot (but not boiling) water onto the plate
- Stir to dissolve the powders
- Now you can dunk your silver in the solution
- Rinse and dry after dunking
How long do you need to keep your silver in the solution? Results may be immediate, or they may take a few minutes. If an item is very tarnished, you may need to use a polishing cloth after drying the jewelry piece.
can I prevent tarnish from forming?
You won't necessarily be able to prevent tarnish from forming, but there are a few ways you can significantly delay the formation of tarnish. The best way is to wear your sterling silver jewelry frequently. The oils in your skin will "clean" the sterling silver every time you wear a piece. The second best way to delay tarnishing is to store sterling silver in an airtight container, preferably with an anti-tarnish strip (a specially formulated material that absorbs moisture). Anti-tarnish strips are included with every sterling silver jewelry purchase. While it may not look as pretty, plastic zip-top bags are the best container to use to store your jewelry, but a jewelry box with a tight fitting lid is also a good option. Chemicals contained in perfumes, hair sprays, etc., and sweating can also speed the formation of tarnish, so put your jewelry on last when getting ready in the morning, don't sleep in it, swim in it, exercise in it or wear it to the beach.Tarnish can easily be removed with a polishing cloth, making the sterling silver look brand new again.
how do I determine my bracelet size?
Please see my Sizing Guidelines for instructions.
how do I put on and take off a cuff bracelet?
There is an art to putting on a cuff bracelet. If you are putting the cuff on your right arm curve your left hand over the top of the bracelet. In one movement, press the lower edge of the bracelet into the soft area on the underside of your wrist where your tendons and veins show and roll the bracelet over the top of your wrist. To remove a bracelet, first press the edge nearest you into the underside of your wrist and the roll the bracelet back off your wrist toward you. With a little practice, you will see how easy this technique is. Improperly putting on a cuff bracelet can cause needless wear and tear on your bracelet.
is my cuff bracelet adjustable?
Some cuff bracelets can be opened or closed up to about a 1/4" larger or smaller. Exceptions to this include cuffs that are wider than 1-1/2", are made from 18 gauge metal or heavier, or include inlaid stones across the front or side - these types of cuffs are NOT adjustable.
If you do choose to adjust your cuff, please follow these instructions so that you do not damage or alter the shape of your cuff. Keep in mind that if you damage the cuff it is not returnable:
Remove the bracelet from your wrist. Place your left hand firmly over the left end of the cuff bracelet and hold onto the bracelet. Place your right hand onto the cuff bracelet, above your left hand. Keep both hands on the bracelet.
Squeeze the bracelet ends in if you want to make the cuff bracelet smaller. Gently pull the bracelet ends out if you want to make the cuff bracelet larger.
how do I decide on what length of necklace to purchase?
See my sizing guidelines for instructions
still need help?
Please send an e-mail to firstname.lastname@example.org. we will get back to you as quickly as possible!