stone, spirit & fire

handcrafted jewelry with purpose

TERMS & CONDITIONS

Return Policy

We take pride in our handcrafted jewelry and want you to be happy with your purchase. Stone, Spirit & Fire will issue a refund for items shipped back to us within 10 days of the date your purchase was delivered. The refund will be issued using the same payment method used to purchase the item (minus the shipping cost) unless the return is due to our error. If the item is returned damaged or altered no refund will be made. 

To Return an Item please take the following steps:

  1. Pack the item in its original packaging with a copy of the receipt enclosed. 
  2. We strongly suggest you insure the return package. We cannot be responsible for lost or damaged returns.
  3. Please send returns to:          
    Stone, Spirit & Fire
    Attn: Returns
    10 Technology Drive, #325
    Hudson, MA 01749
  4. If you have questions regarding your return, please contact us by e-mail at info@stonespiritandfire.com. You will receive a response within 24 hours, usually sooner.
  5. You will receive a confirmation e-mail when we receive the return.

Cancellation Policy

To cancel an order you have placed with Stone, Spirit and Fire you must contact customer support by email at info@stonespiritandfire.com. Please put Cancellation in the subject line. Please provide your name, order number and contact information in the e-mail. Please note that if the item has shipped, the order cannot be cancelled. In this case, you can return the item for a refund (minus shipping costs). 

Payment Policy

Orders will be billed when they are shipped, refunds will be made upon receipt of returned items.

Privacy Policy

Stone, Spirit & Fire values your privacy and will never sell any personal information you provide.

All Stone, Spirit & Fire employees with access to personal information obtained on the website are bound to adhere to this privacy policy.

To make your experience at our website more convenient, Stone, Spirit & Fire gathers information from you. We maintain the privacy of your information and adhere to policies that prevent unauthorized use of your personal information. We collect information on which portions of our website visitors access or visit. We also collect information volunteered by visitors. Any personal information Stone, Spirit & Fire collects is used for internal purposes and is either discarded or used by us to contact you.

Stone, Spirit & Fire may also monitor and track information such as customer usage patterns of our website. We use this information for internal business and administrative purposes including improving our website, our operations and our client services.

Stone, Spirit & Fire keeps confidential any personal information entered during the order process, though Stone, Spirit & Fire may share limited personally identifiable information with third parties on a confidential basis to enable a third party to perform certain tasks, such as maintain an email list, process billing and shipping. We use companies that adhere to strong data security and privacy practices. If you would like to review their policies, we use Squarespace, Stripe and UPS.

Cookies are pieces of information that are stored on your computer and are used for record keeping purposes. Stone, Spirit & Fire uses cookies to make visiting and using our website easier. Cookies can help us see which parts of our website are the most or least popular and provide us direction to improve our customer's online experience.

This website provides links to other third party websites. While Stone, Spirit & Fire makes every effort to choose our links carefully, we cannot take any responsibility for the content of linked websites, or for the privacy policies of these websites. Stone, Spirit & Fire encourages you to review the privacy policies posted on these third party websites prior to any use.

Stone, Spirit & Fire reserves the right to change our privacy policy.